Delivery and Returns

COVID-19 UPDATE - CURRENT DELIVERY & RETURNS POLICIES

Delivery

We are currently shipping all orders in 7/10 working days. We send all items with 48 hour Royal Mail standard shipping. Please allow up to 7 working days for delivery at this time (after your order is shipped) please do not contact us within this timeframe. If you have not received your order after this time, please email us on customerservice@sassyonline.co.uk where a team member will reply within 48/72 working hours (working hours exclude Saturday and Sunday). 

Returns

All of our phone cases are made to order and produced in our UK warehouse. We DO NOT accept returns on any case as standard, unless this is our error i.e we have shipped the the wrong phone model/design. 

Please take care to make sure you select the right phone model when placing your order, failing to do so means you will have to place a new order with a 50% discount code to cover our cost of producing the incorrect case. Once an order is placed it can very rarely be changed, due to the manufacturing process this goes straight over to our proaction team who start working on the template. 

Currently we are in a temporary business premises due to COVID-19 and we cannot accept any returns. if there is a problem with your item and this is our error as mentioned above, please email us with your order number and we will get this resolved as soon as possible, customerservice@sassyonline.co.uk.

Standard Delivery & Returns Policies 

When will my item be dispatched?

For any cases we hold in stock (non personalised, generic cases) and fashion accessories, shipping is within 24-48 working hours excluding weekends. 

How long do personalised items take?

All of our personalised items are produced in house in the UK. If you order before 11am your order will usually be shipped out the same day, however during busy periods we ask all customers to allow a dispatch time of 1-3 working days. This applies to all cases. 

For clear cases, please allow 4-7 working days for delivery. 

How long is delivery?

We sent all items via Royal Mail first class standard post which usually arrives in 1-3 working days. 

What is your Refund Policy?

All refund requests must be made via email too: customerservice@sassyonline.co.uk within 28 working days of our dispatch date. We do not accept returns or refunds on any personalised items unless the item is faulty or we have made an error. Please ensure you enter the correct details and check any initials or names entered at checkout stage before you commit to your purchase, we cannot accept any responsibility for customer errors on made to order items. As soon as an order is placed, it is sent straight to the production team and we do not at this stage have the option to change any details on the order. If you have any further refund queries please email us and we will be happy to assist you.

I’m an Online Influencer, how can I work with you?

Like you, we are never off social media and love collaborating with our sassy bloggers, influencers and brand ambassadors. Please drop us an email on: collab@sassyonline.co.uk and a member of the team will be in touch, everyone welcome!

If you have any further questions or queries, please do not hesitate to contact us via customerservice@sassyonline.co.uk